Facilitation in Small Groups: How to Have More Influence and Action with Less Stress and Conflict

You're about to Learn …

How to kick start any conversation, keep it humming, and leave people buzzing.
How to have influence without the need for power or control.
The key qualities of great facilitators and which ones you need the most.
When facilitation is (and isn’t) the right thing to do.
How to set up the physical, digital, and emotional environment for open, confident, and collaborative communication.
How to handle and prevent dominant talkers, silent sitters, tangent starters, and people who are just plain insensitive.
How to lean into listening, silence, and maintaining everyone’s focus.
How to change group dynamics on the fly and model learning behavior.
Where the pros go to experiment with new facilitation techniques that break through conversational walls.

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[02:24] Facilitation: the skill that's been serving and saving humanity ever since we learned how to speak
[09:22] Why I have some facilitation street cred
[13:00] When to facilitate (a.k.a. why facilitate instead of another method?)
[16:12] Key qualities of a good facilitator
[21:42] The basics of facilitation (environment, comfort, coming and going, etc.)
[28:04] Questions, listening, opinions, dissent, troubleshooting, interventions, and other pro skills
[51:16] Facilitation = Easy!