Facilitation in Small Groups: How to Have More Influence and Action with Less Stress and Conflict – SASM 130

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You're about to Learn ...

  • How to kick start any conversation, keep it humming, and leave people buzzing.
  • How to have influence without the need for power or control.
  • The key qualities of great facilitators and which ones you need the most.
  • When facilitation is (and isn’t) the right thing to do.
  • How to set up the physical, digital, and emotional environment for open, confident, and collaborative communication.
  • How to handle and prevent dominant talkers, silent sitters, tangent starters, and people who are just plain insensitive.
  • How to lean into listening, silence, and maintaining everyone’s focus.
  • How to change group dynamics on the fly and model learning behavior.
  • Where the pros go to experiment with new facilitation techniques that break through conversational walls.

Resources and Items Mentioned in This Episode

Timestamps and Topics

  • [02:24] Facilitation: the skill that's been serving and saving humanity ever since we learned how to speak
  • [09:22] Why I have some facilitation street cred
  • [13:00] When to facilitate (a.k.a. why facilitate instead of another method?)
  • [16:12] Key qualities of a good facilitator
  • [21:42] The basics of facilitation (environment, comfort, coming and going, etc.)
  • [28:04] Questions, listening, opinions, dissent, troubleshooting, interventions, and other pro skills
  • [51:16] Facilitation = Easy!

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